CUSTOMER SUPPORT

Snowbell is committed to provide time bound and efficient Pre-Sales and After Sales customer Support. We co-ordinate with our customer so as to provide satisfactory solutions for any of the queries and requirements.

Services:

Pre-Sales Services
We help in identifying the injectable machines requirements based on your applications. Our technically qualified sales team understands your requirement and accordingly suggests you the best suitable model on the basis of the drug to be handled, usage, equipment & accessories to be used and availability of space in room.

After Sales Services
To serve the customers in the best way and to attend the service calls promptly, Snowbell has a team of qualified engineers and technicians. For any operational query or breakdown in the equipment you can contact us at our office and we will get back to you within 48 hours.

INSTALLATION

Snowbell Machines are smooth, quite & vibration free. The machines integration for Washing machines, Sterilization Tunnel and Filling Machines would be done by our service team. SAT would be given to you in the presence of your representative with your complete satisfaction.



VALIDATION & AMCs

Documentation For Pharmaceutical Companies
Snowbell provides Documents like Installation Qualification, Operational Qualification and Performance Qualification along with the Operating manual of the equipment.

Operating Manual
Snowbell provides the customer with one copy of the operating manual including technical literature on all the components of the system.

Training:
Snowbell also provides Training for the end user for the smooth functioning of the equipment. The user is trained in proper operation of the system and with required periodic preventive maintenance.

Workshops:
Periodically, workshops on various topics like: safe use of Injectable Machines, latest updates in product range, latest safety standards are conducted



ANNUAL MAINTENANCE CONTRACT (AMC)

Snowbell is the first and only company in India to offer AMCs for Injectable Machines. "Snowbell” equipment will provide years of trouble free use with preventive maintenance measures. These can be performed by customer staff or trained personnel available with us.

Snowbell is committed to keep the equipment in working condition during warranty period and after expiry of warranty period as well. After the warranty period, we offer a complete Annual Maintenance Contract (AMC). “Snowbell” annual maintenance program is designed to keep the equipment running to original manufacturer standards and all the controls within calibration standards. The Annual Maintenance Contract (AMC) is done by trained personnel available with us.